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Patient/Practice Expectations

What patients can expect at Park View Health Partnership

    • Confidentiality of all personal information

    • Pleasant and welcoming staff

    • Timely information

    • Children seen as a priority

    • Convenient and easy access to health services free of charge and within maximum waiting times

    • A good quality of care and environment based on best practice

    • Not to be discriminated against on the grounds of gender, race, religion and belief, sexual orientation, disability or age.

    • To receive drugs and treatment as recommended by the National Institute for Health and Clinical Excellence (NICE) for use in the NHS if your doctor feels it is clinically appropriate for you

    • Decisions made in a clear and transparent way so you can understand how services are planned and delivered

    • To be treated with dignity and respect in accordance with your human rights

What Park View Health Partnership asks of Patients

    • Respect for staff and other individuals

    • Reasonable expectations of the services offered

    • Appropriate use of appointments, cancelling in good time if not required so they can be available for others

    • Understanding that emergency appointments are for specific problems requiring immediate treatment

    • Recognise that you can make a significant contribution to your own and your family’s good health and wellbeing and take some personal responsibility for it

    • Provide accurate information about your health, condition and status

    • Follow the course of treatment which you have agreed with your GP and talk to your doctor if this is difficult

    • Give feedback, both positive and negative, about the care you have received


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