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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Privacy Notice Direct Patient Care

Privacy Notice Emergencies

Privacy Notice National Screening

Privacy Notice Summary Care Record

Privacy Notice NHS Digital

Privacy Notice Public Health

Privacy Notice Safeguarding  

Privacy Notice CQC

Privacy Notice Payments

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through a SAR request, see application form and hand to reception team who will able to assist you further.  No information will be released without the patient consent unless we are legally obliged to do so.

ACCESS TO RECORDS APPLICATION

Complaints

Customer service form

If you wish to make a complaint or give us feedback then you can speak to the reception team, or alternatively read our complaint policy and patient leaflet below.

COMPLAINT PATIENT LEAFLET

COMPLAINT POLICY

Zero Tolerance Policy

The NHS and Park View Health Partnership operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



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